Answer routine customer questions automatically
Where's my order? Is this in stock? Your team answers the same questions by email and chat every day, and every answer pulls someone away from other work.
Signs this is costing you
- The same handful of questions make up most of your inbox.
- Customers wait hours for answers that take seconds to look up.
- Questions that come in after hours sit until morning.
- Your best people spend their day on status updates.
- Requests sit in a shared inbox because nobody's sure whose they are.
How we fix it
We set up an assistant that answers routine questions from your own information: order status from your systems, stock levels, policies and hours. It can work on your website, in your email or both. AI is the right tool here, because customers ask the same thing a dozen different ways.
Anything it can't answer with confidence goes to the right person with the details already filled in, and you can see every answer it gives.
Which questions does your team answer every day?
Describe it in a few sentences. You'll hear back within one business day.
Tell us what's eating your time